Hospitality for employees

Lately, I've been visiting venues, museums, and hotels and talking with operators. Walking into these properties, you're immediately struck by the design, ambiance, and attention to detail. When it's done right, it doesn't just feel like a welcome home, it feels like wow, I get to hang here 😎.

Then, I get ushered into the back office. Anyone who's worked in hospitality knows the contrast. The back of the house is often the complete opposite of the guest-facing side: cluttered, dated, and stressful. That's not something Line can fix physically. But what we can do is bring hospitality to your staff's workflows (and guest).

Line is building an experience that treats your team with the same thoughtfulness and service that you extend to your guests. Our interface says, "How may I assist you?". Why shouldn't your staff experience the same level of care you aim to deliver on property?

In nearly every conversation I've had, the same staffing challenges come up:

"We used to run with 14 staff, now it's 5, and we have double the demand."

"We can't find talent. Many have left the industry entirely."

"My team is exhausted. They're drowning in busywork."

There's something wrong when one of the most service-oriented industries is stuck with some of the clunkiest, most unfriendly tools out there. We believe great hospitality starts with the people behind it and they deserve better systems!

If this resonates, let's talk. We're working with partners who are ready to raise the bar, for their guests and their teams. How may I be of service?